Press Release:

FOR IMMEDIATE RELEASE
3/31/2009
Rupa Patel
VOLLMER
972-488-4790
rupa@vollmerpr.com

Delta Airlines Discusses Secrets Behind Customer Experience Improvements During Keynote at KioskCom Self Service Expo, The Digital Signage Show

Managing Director of Self-Service Set to Take Center Stage in Las Vegas on May 6, 2009

Trumbull, CT - KioskCom Self Service Expo & The Digital Signage Show, the premier trade shows and executive conferences for organizations focusing on improving the customer experience through the use of self service kiosks, digital signage and digital out-of-home media, is thrilled to announce that Joshua Weiss, Managing Director of Self-Service for Delta Air Lines will share details of Delta's self-service upgrades during a keynote presentation titled "Full -Service Self-Service" on May 6, 2009 at 9:00 a.m. at the Mandalay Bay Convention Center in Las Vegas, NV.

"Recent research (Buzzback Market Research for NCR Corporation) shows that 82 percent of people are more likely to use travel companies that offer the ability to conduct transactions online, via mobile device and at a self-service kiosk," said Lawrence Dvorchik, General Manager of KioskCom Self Service Expo.  "Self-service at Delta Air Lines has evolved into a far-reaching, multi-channel, multi-lingual strategy that aims to put the customer in control of their travel experience.  We look forward to the opportunity all of our attendees will have to learn from Joshua and his team's experiences."

With a focus on improving the customer experience, Weiss will discuss how Delta Air Lines has advanced the adoption of self-service technology through new product development, application redesigns, and facility changes.   He will also discuss how Delta Air Lines uses technology to diversify globally in a cost-effective manner, increase customer adoption through design & usability, adapt new technologies to streamline customer processes, create consistent user experiences across channels and devices, and modify existing processes and customer flows to facilitate self-service adoption.

According to the same study, 33 percent of consumers said they would like to receive boarding passes on their mobile devices. Delta, like past KioskCom Keynote Speaker and current Board of Advisors member Continental Airlines, has deployed check-in via mobile phone.

KioskCom Self Service Expo will be co-located with The Digital Signage Show at the Mandalay Bay Convention Center from May 6-7, 2009.

For more information, visit http://www.kioskcom.com or email info@jdevents.com.